Category: ai-technology | summarizer
By Maxwell Morrow
By Maxwell Morrow
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- Advantages:
- Improved efficiency in call management.
- 24/7 availability for handling inquiries.
- Reduction in operational costs by minimizing human resources.
- Enhanced customer experience through quick and accurate responses.
- Data analysis capabilities for better decision-making.
- Disadvantages:
- Lack of personal touch in customer interaction.
- Possible technical malfunctions leading to service disruptions.
- Challenges in understanding complex queries or emotions.
- Dependence on technology, which may lead to data security concerns.
- Initial investment and maintenance costs may be high.
