Category: ai-technology | ai-assistant
By Malani Sosa

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  • Advantages:

    • 24/7 Availability: Can provide instant responses at any time of day.

    • Scalability: Can handle multiple users simultaneously without degradation in performance.

    • Cost-effective: Reduces the need for a large customer service team.

    • Consistent Responses: Delivers uniform information and avoids human errors.

    • Data Collection: Can gather and analyze user data for insights to improve services.



  • Disadvantages:

    • Lack of Human Touch: May fail to empathize or fully understand complex human emotions.

    • Limited Understanding: Can misinterpret questions or provide irrelevant answers.

    • Dependence on Technology: Requires consistent internet access and maintenance.

    • Privacy Concerns: Handling of sensitive user data can raise security issues.

    • Potential Job Losses: May lead to reduced job opportunities in customer service roles.



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