Category: ai-technology | chat
By Evie Fuentes

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  • Advantages:

    • 24/7 Availability: AI chatbots can provide assistance anytime, enhancing customer service.

    • Scalability: AI systems can handle numerous inquiries simultaneously, reducing wait times.

    • Cost-Effective: Reduces the need for extensive human resources, lowering operational costs.

    • Consistency: Provides uniform responses, ensuring all customers receive the same information.

    • Data Insights: Can analyze interactions to provide valuable insights for business improvement.



  • Disadvantages:

    • Limited Understanding: AI may struggle with complex queries or nuanced human emotions.

    • Dependence on Technology: Heavy reliance on AI can lead to issues if the system fails or malfunctions.

    • Lack of Personal Touch: AI may come across as impersonal, potentially alienating customers.

    • Privacy Concerns: Users may be wary of how their data is handled and stored by AI systems.

    • Potential for Miscommunication: AI can misinterpret user intent, leading to incorrect responses.



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