Category: ai-technology | chat
By Amaya Benitez
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By Amaya Benitez
Gupshup
- Advantage: Enhances customer engagement through personalized interactions.
- Advantage: Provides 24/7 availability, improving response times.
- Advantage: Reduces operational costs by automating responses.
- Advantage: Gathers and analyzes user data for better insights.
- Advantage: Supports multiple languages, broadening accessibility.
- Disadvantage: May lead to misunderstandings in complex queries.
- Disadvantage: Lacks emotional intelligence, reducing empathy in responses.
- Disadvantage: Dependence on technology can lead to loss of human touch.
- Disadvantage: Potential privacy concerns regarding user data handling.
- Disadvantage: Requires ongoing maintenance and updates to function effectively.
